Terms & Conditions

Please read these terms carefully. By creating a Vendrova account you automatically agree to everything below.

Effective: March 8, 2026 Version 1.1.0 Jurisdiction: Australia

1. Acceptance of Terms

By registering for, accessing, or using Vendrova ("the Platform"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Platform. Account creation constitutes automatic and binding acceptance of all terms herein.

Continued use of the Platform after any modifications to these terms constitutes acceptance of those changes. It is your responsibility to review these terms periodically.

2. Platform Description

Vendrova is a subscription management and delivery platform that enables sellers to create, manage, and deliver digital subscription products through Discord integration, Stripe payment processing, and automated email delivery.

            Important: Vendrova acts solely as a technology provider and intermediary — it is not a party to any transaction between sellers and their customers. Vendrova is not a merchant of record.
        

3. Platform Fees & Revenue Obligations

By using Vendrova, you agree to pay a platform service fee on all revenue processed through or facilitated by the Platform. The standard platform fee is 6% of gross transaction revenue unless a different percentage has been explicitly agreed upon in writing between you and Vendrova prior to your use of the Platform.

Fee Applicability

The platform fee applies to all payments, subscriptions, and transactions that are created, managed, processed, billed, retried, or recovered through the Vendrova platform — including but not limited to:

Initial subscription payments
Recurring billing and renewals
Recovered payments via dunning or retry billing
Any revenue generated from customers acquired or managed through Vendrova

No Circumvention

            You may not attempt to circumvent, avoid, or reduce platform fees by directing customers to pay outside of Vendrova, duplicating Vendrova-managed subscriptions on external platforms, or any other method designed to avoid the agreed-upon fee. Any such circumvention constitutes a material breach of these Terms and may result in immediate account termination and pursuit of all owed fees.
        

Fee Obligations Survive Termination

Any outstanding or unpaid platform fees remain owed to Vendrova even after account termination or suspension. Vendrova reserves the right to pursue collection of unpaid fees through any legal means available, including engaging debt collection agencies or initiating legal proceedings.

Custom Fee Agreements

If a custom fee percentage has been agreed upon between you and Vendrova (whether higher or lower than the standard 6%), that agreement must be documented in writing (including email correspondence). In the absence of a written agreement, the standard 6% fee applies. Verbal agreements regarding fee modifications are not binding.

Fee Modifications

Vendrova reserves the right to modify the standard platform fee with 30 days' written notice. Continued use of the Platform after the notice period constitutes acceptance of the updated fee. If you do not agree to a fee change, you may terminate your account before the change takes effect.

4. Seller Responsibilities

You, as a seller using Vendrova, are solely and entirely responsible for:

The legality of products and services you sell
Compliance with all applicable local, state, national, and international laws
Your own refund, cancellation, and customer service policies
Accurate product descriptions and pricing
All tax obligations arising from your sales
Any disputes with your customers, including chargebacks
Ensuring your use of the Platform's features complies with your jurisdiction's regulations

5. Cancellation Policy

No Self-Service Cancellation Portal

Vendrova does not provide an end-customer-facing cancellation portal. This is intentional. The Platform is a B2B tool for sellers — it is not a consumer-facing service. The relationship between sellers and their end-customers is governed entirely by the seller's own policies.

Email-Based Cancellation

Customers who wish to cancel must contact the seller directly via email. This is a standard and widely accepted business practice used by thousands of companies worldwide.

            Legal Basis: As a SaaS infrastructure provider, Vendrova is under no obligation to provide cancellation mechanisms to end-customers of sellers using the Platform. Sellers are responsible for managing their own customer relationships, including cancellations, in compliance with applicable consumer protection laws in their jurisdiction.
        

            Seller Obligation: If you use Vendrova, you must ensure your cancellation process is accessible and responsive. Failure to process cancellation requests may violate consumer protection laws — Vendrova bears no responsibility for your compliance.
        

6. Liability Disclaimer

No Liability for Seller Actions

Vendrova provides tools and infrastructure. How you use these tools is entirely your responsibility. Vendrova is not liable for any loss, damage, claim, or dispute arising from your use of the Platform, your business practices, or your interactions with your customers.

"As-Is" Service

The Platform is provided on an "as-is" and "as-available" basis without warranties of any kind, express or implied. Vendrova makes no guarantees regarding uptime, accuracy, reliability, or fitness for a particular purpose.

Limitation of Liability

In no event shall Vendrova, its operators, affiliates, or contributors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, profits, or business opportunities, regardless of cause.

Third-Party Services

Vendrova integrates with third-party services including Stripe, Discord, and Resend. Vendrova is not liable for any issues, outages, or disputes caused by these third-party providers. Your use of these services is governed by their respective terms.

Indemnification

You agree to indemnify, defend, and hold harmless Vendrova and its operators from any and all claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, your violation of these terms, or your violation of any law or third-party rights.

7. Feature Usage & Abuse Disclaimer

Vendrova provides powerful seller tools including dunning emails, card validation, automated billing retries, and risk-based blocking. These are designed for legitimate business use only.

Dunning & Recovery Emails

Designed to recover legitimate failed payments. If you abuse dunning emails to harass or mislead customers, you are solely liable. Vendrova is not responsible for how you deploy these communications.

$1 Card Validation

A standard industry practice to verify card authenticity. The charge is immediately refunded. Misuse of this feature to charge customers improperly is strictly prohibited and not endorsed by Vendrova.

Risk AI & Auto-Blocking

The fraud detection system scores transactions to protect sellers. False positives may occur. Vendrova is not liable for legitimate transactions that are incorrectly blocked or flagged.

Retry Billing

Automatic payment retries are a standard SaaS billing feature. You must ensure your retry settings comply with local regulations. Excessive retries on cancelled accounts are your responsibility.

8. Acceptable Use Policy

By using Vendrova, you agree not to:

Use the Platform to sell illegal, fraudulent, or prohibited products or services
Intentionally use features (e.g., dunning, card validation, risk blocking) to harm, defraud, or unfairly charge customers
Circumvent payment processor rules, Stripe Terms of Service, or applicable financial regulations
Send unsolicited, deceptive, or spam emails via the Platform's email tools
Attempt to reverse-engineer, exploit, or attack the Platform or its infrastructure
Violate Discord's Terms of Service or Community Guidelines through bot misuse

            Violation of this policy will result in immediate and permanent account termination without refund. Serious violations may be reported to relevant authorities or payment processors.
        

9. Account Termination

Vendrova reserves the right to suspend or terminate any account at any time, for any reason, without prior notice. This includes but is not limited to accounts suspected of fraud, abuse, violation of these terms, or illegal activity. You remain liable for any damages or legal consequences resulting from your actions on the Platform even after termination.

10. Data & Privacy

All payment processing is handled directly by Stripe. Vendrova never stores, processes, or has access to credit card numbers or sensitive payment data. Card validation checks are performed through Stripe's API and are PCI-DSS compliant.

Vendrova stores your account information (email, name, Discord connection) and your subscription management data to provide the service. Your data is not sold to third parties.

11. Governing Law & Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from the use of the Platform shall be resolved in the courts of Australia. By using the Platform, you consent to the exclusive jurisdiction of these courts.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally by contacting the other party. If informal resolution fails within 30 days, either party may pursue formal legal remedies.

12. Age Requirement

You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account and use the Platform. By registering, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. If we discover that a user is under the required age, their account will be terminated immediately.

13. No Guarantee of Earnings

Vendrova makes no representations, warranties, or guarantees regarding the amount of revenue, profit, or business you will generate through the Platform. Your success depends entirely on your own products, marketing, and business practices. Vendrova is a tool — results vary based on how you use it.

14. Takedown & Abuse Reports

If a third party reports that a seller on Vendrova is engaged in illegal activity, copyright infringement, fraud, or other harmful conduct, Vendrova reserves the right to:

Immediately suspend the reported account pending investigation
Remove or disable access to infringing or illegal content
Cooperate with law enforcement or regulatory authorities as required by law
Permanently terminate the account if the report is substantiated

Abuse reports can be submitted to abuse@vendrova.au. Vendrova acts on reports in good faith but is not obligated to mediate disputes between parties.

15. Force Majeure

Vendrova shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, riots, government actions, internet or infrastructure failures, cyberattacks, pandemics, third-party service outages (Stripe, Discord, DNS providers), or any other force majeure event.

16. General Provisions

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

No Waiver

The failure of Vendrova to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will only be effective if in writing and signed by Vendrova.

Entire Agreement

These Terms, together with Vendrova's Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and Vendrova regarding your use of the Platform and supersede all prior agreements, communications, and proposals.

Assignment

You may not assign or transfer your rights under these Terms without Vendrova's prior written consent. Vendrova may assign its rights and obligations under these Terms at any time without notice.

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